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Fire Alarm Information

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Fire Alarm Information for Commercial Properties Only:

Fire Alarm Emergency Contact information

In an effort to provide greater reliability of alarm systems and improve fire department response times, the Village of Schaumburg recently changed an ordinance that will eventually require all fire alarm systems in the village to be monitored by the 911 center at Northwest Central Dispatch System (NWCDS).

The ordinance (No.16-078), which was approved by Schaumburg’s Village Board on August 23, 2016, will also improve service through increased efficiency and accountability. Northwest Central Dispatch is the regional emergency communication center that serves the Village of Schaumburg and 10 neighboring communities. Other area communities that have established a similar program for fire alarm monitoring include Hoffman Estates, Palatine and Buffalo Grove.

All conversions of the new monitoring services must be complete prior to August 31, 2019. Connection fees and village permits and fees for the radio installation will be waived up until that time.

The NWCDS-contracted fire alarm vendor, Tyco Integrated Security, is the authorized installer of the radio equipment required for fire alarm systems monitored by NWCDS. Further information regarding system requirements can be provided by NWCDS. In the meantime, the attached document entitled “Key Questions and Answers Regarding Fire Alarm Monitoring in Schaumburg” is being provided to you for your reference.

In order to comply with this ordinance and convert to Northwest Central Dispatch System for fire alarm monitoring, please contact Gabriel Gutierrez with Tyco Integrated Security at (708) 715-3273 or

Should you have any questions regarding this matter, please contact Fire Marshal Michael Rons at or (847) 923-6742.

If you have specific questions regarding the alarm conversion, you may also contact John Ferraro, Executive Director of NWCDS, at or (847) 590-3407.


Jim Walters
Fire Chief

Key Questions & Answers Regarding Fire Alarm Monitoring in Schaumburg

When are monitoring services required to convert to Schaumburg 911 at Northwest Central Dispatch?

  • All new fire alarm systems.
  • When an existing contract with a monitoring agency (central station) ends.
  • When existing fire alarm equipment is modified or replaced.
  • Prior to August 31, 2019.

What are the benefits of direct connections to Schaumburg 911?

  • Increases reliability of fire alarm monitoring systems.
  • Eliminates the possibility of signal transmission delays.
  • Promotes faster response times by the fire department.

What are the concerns of the current system?

  • Out of service fire alarm systems are not reported to the fire department.
  • Building owners are often unaware of alarm system impairments.
  • The central station adds a step to the dispatch process, resulting in emergency response delays.

How does wireless (radio) alarm monitoring benefit you?

  • Eliminates the need and expense of dedicated telephone lines.
  • Reduces the number of false alarms.
  • Provides a secure, direct and immediate transmission of the alarm signal to Northwest Central.

What are the costs?

  • The $150 connection fee will be waived by Tyco until August 31, 2019.
  • Village permits and fees for the radio installation will be waived until August 31, 2019.
  • The monthly fee for alarm monitoring and to lease the radio will be $81. The use of radio monitoring eliminates the need and associated cost for dedicated phone lines.
  • The monthly fee for alarm monitoring only will be $46 for customers that own their radio transmitter.

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