The Village of Schaumburg is making it easier than ever to connect with village services through Serena Says, a new AI-powered virtual assistant available 24 hours a day, 7 days a week.

Whether you need to pay your water bill, check your garbage pickup schedule, or submit a service request, Serena Says can help—anytime, anywhere.

How It Works

Serena Says appears as a chat icon in the bottom right corner of the Village’s website. Simply click the icon and type your question to receive instant answers or be directed to the right resource.

For example, ask:

• “How do I pay my water bill?”
• “When is yard waste pickup?”
• “How do I report a streetlight outage?”

If your question requires more personalized assistance, Serena Says can seamlessly connect you to the appropriate Village staff for follow-up support.

Prefer to Text?

Residents can also access Serena Says by sending “Hello” to (877) 730-8877 for quick answers through text message—anytime, anywhere.

Why ‘Serena Says’?

The name Serena is inspired by Schaumburg’s beloved Mated Mute Swans, Louis and Serena, who have made their home on the Municipal Center pond. Each year, they welcome new cygnets and have become a cherished part of enjoying Schaumburg’s community spaces. Residents can even watch them in real time on the Village’s Swan Cam.

Committed to Service and Innovation

By launching Serena Says, the Village of Schaumburg continues its commitment to providing accessible, responsive, and innovative customer service for residents.

Serena Says is designed to make connecting with your Village simple, efficient, and available on your schedule.

Try chatting with Serena Says today using the chat icon below!