The Customer Service Request (CSR) is a fast and easy way for Schaumburg Residents to report an issue or request service. Examples of Service requests range from reporting a pothole to streetlight outages. Residents should not create a CSR for Mulch delivery; visit the mulch page for ordering information.
Your CSR includes a tracking number; allowing online access for monitoring the progress of your request.
You have three ways to submit a CSR:
Dial 311 anywhere in Schaumburg or dial 847-895-4500 when outside of Schaumburg
Text your CSR request to 847-306-9862 (Standard text message rates may apply)
Click the Create button and complete the CSR Form below. If you would like someone from the village to respond to you personally please include/provide your email address or phone number within the form. (View Full-screen Mode)