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Customer Service Request

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The Customer Service Request (CSR) is a fast and easy way for Schaumburg Residents to report an issue or request service. Examples of Service requests range from reporting a pothole to streetlight outages. Residents should not create a CSR for Mulch delivery; visit the mulch page for ordering information.

Your CSR includes a tracking number; allowing online access for monitoring the progress of your request.

You have three ways to submit a CSR:

  • Dial 311 anywhere in Schaumburg or dial 847-895-4500 when outside of Schaumburg

  • Text your CSR request to 847-306-9862 (Standard text message rates may apply)

  • Click the Create button and complete the CSR Form below. If you would like someone from the village to respond to you personally please include/provide your email address or phone number within the form. (View Full-screen Mode)