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Office of Professional Standards

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If you have a complaint or concern against a Village of Schaumburg employee and feel the Manager and/or Director in charge did not resolve the reported issue to your satisfaction, complaints can be escalated to the Office of Professional Standards:

  • By phone at 847-923-4715

  • By e-mail to OPS@schaumburg.com

  • Or by completing the Complaint Receipt Form and mailing it to:

    Office of Professional Standards
    101 Schaumburg Court
    Schaumburg, Illinois 60193

The Village of Schaumburg is dedicated to the goal of providing excellent services and programs to meet the needs of our community and those who visit. In keeping with this goal, the village has established an office of professional standards.

The Office of Professional Standards Manager (OPS) reports directly to the Village Manager and is an independent administrative investigator responsible for maintaining the integrity of the Village of Schaumburg and its personnel by conducting full, fair, and objective fact-finding investigations. The OPS is thoroughly familiar with the administrative functions of the village, all organizational policies, rules, regulations, administrative protocols, labor agreements, personnel policies, code of ordinances, federal and state laws, and applicable accreditation agency standards.

General Communication

All general communication (compliments, questions, or concerns) can be reported online using the "We're Listening" form or by contacting a Department Director.

Complete a Customer Service Request, to request a non-emergency request or service or report your request by phone by simply dialing 311 (anywhere within the Schaumburg borders) to reach a village representative.

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